Refund policy

Laricaro Return and Refund Policy

We aim to ensure your satisfaction with every purchase. If you are not entirely satisfied, you may return your item(s) under the following conditions:

Eligibility for Returns

  1. Return Window: Items must be returned within 30 days of the delivery date.

  2. Condition of the Product: Items must be unused, in their original condition, with all tags and packaging intact.

  3. Proof of Purchase: A receipt or order confirmation is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Personalised or Made-to-Order Items: Products customised specifically for you.

  • Hygiene Products: Items such as underwear, swimwear, and opened skincare products.

  • Final Sale Items: Products marked as "Final Sale" or "Clearance."

If you are unsure whether your product is eligible for return, please contact our customer service team.

How to Request a Return

  1. Contact Us: Email us at support@laricaro.com or call +44 07897 305275 to initiate a return request. Include your order number and reason for the return.

  2. Approval: Once approved, you will receive detailed instructions and a return shipping label (if applicable).

  3. Shipping the Item: Pack the item securely and use the provided shipping label to return the package.

Return Shipping Costs

  • Faulty or Incorrect Items: We cover all return shipping costs for faulty or incorrect items.

  • Change of Mind: If the return is due to personal preference or no longer needing the item, the return shipping cost will be deducted from your refund.

Refund Process

  • Refunds will be processed within 7 working days of receiving the returned item.

  • Refunds will be issued to the original payment method used for the purchase.

  • A confirmation email will be sent once the refund has been processed.

  • Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please process a return for the unwanted product and place a new order for the desired item.

Damaged or Faulty Products

If you receive a damaged or faulty product:

  1. Contact us immediately at support@laricaro.com with a description of the issue and supporting photos.

  2. We will assess the case and, if approved, offer a replacement, refund, or store credit.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.

  2. Contact us for assistance if you cannot locate the refund.

Customer Support

For questions about our return and refund policy, please reach out to us:

  • Address: 137 Velveteen Crescent, Worley, Greater Manchester, UK, M28 3ZY

  • Phone: +44 07897 305275

  • Email: support@laricaro.com

  • Hours of Operation:

    • Monday to Friday: 9:00 A.M. - 5:00 P.M.

    • Saturday: 10:00 A.M. - 6:00 P.M.

    • Sunday: Closed